In the event that you have concerns with respect to your
team, coach, etc, you should first address this with the Head Coach. If you are
not comfortable addressing this directly with the Head Coach, you may reach out
to the Manager. The Manager will then bring your concerns to the attention of the Coach.
The Manager is not obligated
to keep your identity confidential however if you request to remain anonymous due
to fear of reprisal, it is recommended that the Manager keep your identity private.
If parents and/ or players are emailing a Coach directly,
the Manager is to be copied at all times. The Manager should also be copied on
all emails from the Coaches to a parent. Parents/ Coaches may include the Rep
Director, but this does not mean the situation has been escalated to the
If your concern is significant, has been ignored, or has not
been adequately addressed, you may then bring it to the attention of the Rep
Executive by way of your Rep Director. For significant concerns, you may also utilize
the Hockey Canada Independent Third Party (https://sportcomplaints.ca/complaint-form/).
If a Parent-Coach meeting occurs, the Manager or other team
designate is to be present at all times, and the details of the meeting should
The first round of Coach Feedback forms will be made
available in December 2023, and the second round will be made available in
February 2024. We often get questions about Coach selections, and feedback from
parents is definitely taken into consideration. If you don’t provide feedback,
you don’t have a voice. So, you are encouraged to complete these documents when
they become available.